OMS: SUPERIOR POWER IN HANDLING THOUSANDS OF ORDERS EVERY DAY

As your business faces an increasing number of orders and a more diverse range of customer demands, optimizing the order management process has become a key factor for success. 🔑 DMSpro’s Order Management System (OMS) offers an effective solution, allowing businesses to seamlessly and accurately handle tens of thousands of orders daily. With its ability to flexibly adapt to omnichannel sales trends, DMSpro’s OMS not only improves processes but also enhances customer experiences across all platforms.

Large-Scale Processing Capacity

With DMSpro’s OMS, businesses can rest assured about its ability to handle an exceptionally high volume of orders. Powered by Microsoft Azure, the system is optimized to process over 82,000 orders daily across multiple businesses without any disruptions. All processes, from order placement to delivery, are automated, minimizing errors and ensuring precision.

Currently, DMSpro’s system supports over 30 clients, with a total of 30 million orders processed in 2023. Of these, more than 29 million orders were successfully processed, achieving a success rate of over 98%. The system also supports over 15,000 salesmen, ensuring continuous and efficient operations for large sales teams.

When integrating the OMS into daily operations, the time spent on tasks at sales points is significantly reduced—from 8 hours to 5 hours per day. This is achieved through automation and intelligent order suggestions, which eliminate complex manual steps. While working hours are not reduced, sales staff have more time to focus on customer care, advising on discounts, promotions, and new products. This ultimately enhances service quality and strengthens customer relationships.

Data Synchronization and Consistency

To ensure consistent and synchronized data, DMSpro’s OMS is seamlessly integrated with other systems like ERP and CRM. Each order processed is instantly updated across all related systems. This allows businesses to easily track order status and ensures accuracy when management makes decisions about promotions or adjusts strategies to suit current demands.

“Real-time, accurate information enables us to make quick tactical decisions for seasonal promotions, enhancing service quality and expanding the corporation’s market share.” — shared by a business leader in the agricultural sector in Vietnam.

Flexibility and Customization

OMS not only excels in order processing but also offers great flexibility in customization to meet each business’s specific needs. The system features can be tailored to handle various types of orders such as pre-orders, immediate deliveries, and trial product dispatches. This allows businesses to implement diverse sales and promotion strategies without facing technical hurdles.

Moreover, OMS enables businesses to configure their order processing workflows. They can adjust attributes such as processing days, automatic order cancellations, return allowances, suspended orders, and maximum delivery time. This not only optimizes processing time but also ensures precision in every phase of the process.

The system also supports flexible approval processes, allowing order splitting when necessary, automatic month-end closing, and automated emails to inform customers about their order status. These features provide businesses with 100% control over the order process, improving customer satisfaction.

Conclusion

With its outstanding power and flexibility, DMSpro’s OMS not only meets but exceeds the stringent demands of businesses for order management. The system optimizes processes, enhances service quality, and boosts customer satisfaction. If you’re looking for a reliable and efficient order management solution, DMSpro’s OMS is the ideal choice.

OMS is a comprehensive DMS solution, developed as a Software as a Service (SaaS) platform, perfectly suited to the current omnichannel sales trends.

Contact us today to learn how OMS can support your business as it has for many large enterprises (Samsung, TH True Milk, Suntory Pepsico, Lotte, Gas South, and more) in driving rapid growth: HERE