Job Objective:

The Sales Administrator plays a key role in supporting the sales team by managing customer data, tracking sales transactions, preparing sales documentation, and handling administrative tasks related to the sales process. By working closely with different departments and streamlining sales operations, the Sales Administrator enables the sales team to focus on closing deals and optimizing performance.

Key Responsibilities:

1. Sales Process Support:

o Assist the sales team with preparing quotes, contracts, and sales-related documents.

o Track sales activities, update customer data, orders, and sales figures in the Customer Relationship Management (CRM) system.

o Ensure customer files are well-organized, accurate, and complete.

2. Customer Data and Contract Management:

o Update and monitor the status of customer transactions and contracts.

o Manage the customer database, ensuring that contact information, contracts, and related documents are up to date and accurate.

o Handle and archive customer files and sales agreements in line with company procedures.

3. Customer Interaction and Support:

o Respond to customer inquiries regarding quotes, contracts, and SaaS product-related questions.

o Coordinate with other departments such as finance and customer service to resolve issues related to orders or post-sale services.

o Assist with payment processing and follow up with customers on outstanding payments if necessary.

4. Reporting and Analysis:

o Prepare reports on sales performance, contract status, and progress toward sales targets for management.

o Assist in analyzing sales data to help the sales team develop strategies for improving performance.

5. Support for Sales Events and Workshops:

o Help organize sales events, workshops, and customer meetings.

o Manage marketing materials and support sales-related marketing activities.

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Job Requirements:

· Bachelor’s degree in Business Administration, Economics, Commerce, or related fields.

· Proficiency in using CRM tools and office software such as MS Office, Google Suite.

· Excellent organizational and time-management skills.

· Strong communication and teamwork skills with the ability to collaborate across departments.

· Attention to detail and the ability to manage multiple tasks simultaneously.

Preferred Qualifications:

· Experience in a fast-paced sales environment.

· Familiarity with SaaS or cloud-based software platforms.

· Ability to handle customer inquiries professionally and efficiently.

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Benefits:

· Competitive salary and attractive benefits package.

· Training and career development opportunities within the tech industry.

· Dynamic, professional work environment with clear career progression opportunities.

· Health insurance and other benefits as per company policies.