JOB DESCRIPTION

Managing and Developing Existing Customers:

• Build and maintain long-term relationships with existing customers to ensure continued use of the company’s products/services.
• Understand customer needs and challenges, propose optimal solutions to address issues and enhance satisfaction.
• Identify opportunities to upsell products within DMSpro’s existing ecosystem.
• Proactively monitor and manage contract renewals and outstanding payments to ensure seamless service without disruptions.
• Collaborate with relevant departments (Maintenance, Finance, etc.) to ensure high-quality post-sales service and support.

Seeking and Developing New Customers:

• Research competitors and market trends in strategic industries, proposing suitable solutions.
• Identify potential customers in relevant industries to expand the customer base.
• Actively reach out to new customers through various channels such as calls, emails, networking, and industry events.
• Conduct product/service introduction meetings, demonstrations, and prepare proposals for potential clients.
• Plan and execute sales strategies to meet personal sales targets and contribute to the company’s overall revenue goals.

Ensuring Service Quality and Revenue Growth:

• Drive revenue growth from both existing and new customers by optimizing cross-selling and up-selling opportunities.
• Manage key business metrics (KPIs) such as contract renewal rate, new customer conversion rate, and customer satisfaction level.
• Track and analyze market trends, competition, and customer feedback to propose product and service improvements.

Collaboration with Other Departments:

• Work with the marketing team to implement promotional campaigns, boost sales from existing customers, and attract new ones.
• Coordinate with the Maintenance and Professional Services (PS) teams to ensure customers receive prompt and effective technical support.
• Assist the Finance team in monitoring payments and ensuring timely debt collection.

REQUIREMENTS

Education:

• Bachelor’s degree in Business Administration, Economics, IT, or related fields.

Experience:

• At least 3 years of experience in Account Management, Sales, or Business Development.
• Experience in software or technology-related fields is preferred.
• Proficiency in customer relationship management (CRM) and experience using CRM tools such as Salesforce, HubSpot, etc.

Skills:

• Data analysis to optimize sales strategies.
• Strong presentation and communication skills.
• Excellent negotiation and persuasion skills.
• Effective time management, organization, and problem-solving abilities.
• Ability to work independently and in teams, proactive in tasks.
• Planning and execution skills.
• Proficiency in English.

Other Requirements:

• Willingness to travel as needed.
• High sense of responsibility, professional attitude, and customer service mindset.
• Understanding of the technology and software industry is a significant advantage.

WHY YOU’LL LOVE WORKING HERE

• Competitive salary with performance-based bonuses.
• Opportunities for career advancement and professional skill development.
• Work in a professional, dynamic environment.